Telehealth: What to Expect

Telehealth Visits

For your convenience, Dr Nicole McCarter offers Telehealth (virtual doctors visits) via Zoom, a HIPAA-compliant video platform. Telehealth has become increasing popular for safety during the COVID-19 pandemic. Additionally, utilizing Telehealth is essential to decrease the current burden on the healthcare system. 

 

Nicole has been incorporating Telehealth into her practice for years, and many of her patients find it incredibly convenient and helpful. If you’re new to Telehealth, rest assured it’s mostly business as usual and super easy to coordinate. Telehealth visits can be useful for: 

 

  • Discussing medical concerns & getting an individualized treatment plan 

  • Prescription refills/changes

  • Ordering lab testing 

  • Establishing care as a new patient or continuing care as a return patient 

 

What to expect

Once you’ve scheduled your appointment, you will receive an email confirmation that includes Dr Nicole McCarters Zoom meeting link. If you haven’t ever used Zoom before, that confirmation email will also give you instructions on how to instal the program. Or you can visit Zoom here

 

Time

New Patient visits are 60 minutes

Follow-up visits range from 15-60 minutes. The first follow-up visit is typically 45 minutes. 

 

Your first Telehealth visit  

Just as we would in an office visit, you and Dr McCarter will spend the first portion of the appointment discussing your current concerns and other information relevant for your optimal health. You’ll spend the last part of the meeting discussing your treatment plan, which will include any appropriate diagnostic testing, nutrition and lifestyle recommendations, herbal medicine, nutrients/minerals etc. 

 

Testing

The good news is various functional medicine tests have always been home collection. Without ever leaving home, you can test your hormones, food sensitivities, gut health, nutrient status, heavy metals, toxins, etc. These tests are kits that are shipped to you after your first appointment. Blood work may also be ordered during the visit. 

 

Treatment

Dr Nicole McCarter uses an online medicinary called Fullscript, where you can easily order the supplements recommended to you. Prescriptions for medication are sent to your preferred pharmacy. 

 

Directions and contact: This information can be found on the Contact page

Insurance: See below

Insurance information adapted from calnd.org

In the state of California, naturopathic doctors are excluded from insurance networks, so they are considered out-of-network providers. This means Dr. McCarter does not accept insurance. Some insurance policies offer out-of-network coverage. 

How to find out if your insurance will reimburse for an out-of-network provider:

  • Call the customer service phone number listed on your insurance card.

  • Ask, “I want to work with an out-of-network naturopathic doctor, how much will you reimburse me?

  • Ask, “What is the best way to submit my claim with a superbill?” A superbill is the summary of your medical costs you will receive at the end of your visit. 

  • Be sure that your benefits are clear to you.

  • Give it a try anyway! It never hurts to submit your superbills to your insurance company. We are finding that many companies will reimburse a portion of your out of pocket costs.


If you have a Health Savings Account (HSA)
An HSA is highly recommended. Most employer-offered high-deductible health plans that are paired with a tax-free Health Savings Account. You can set one up yourself too – if you are shopping for a new plan make sure it is “HSA compatible.” You can contribute up to $3300 pre-tax by having funds automatically deposited into your HSA from your paycheck. Depending on your tax bracket, that can be a 35% savings right away. Employers often match contributions, leading to further savings. HSA funds are also tax-free when you withdraw the funds, and the money is yours to keep if you don’t spend it all that year. Money in your HSA can be used to pay for qualifying medical expenses, including medical appointments with your naturopathic doctor, lab tests, prescribed supplements, over-the-counter products, and other medically necessary prescribed services (for instance, massages for back pain). Some HSAs provide a debit card, others require you to submit receipts for reimbursement. You may ask your doctor for a Letter of Medical Necessity detailing your dietary supplement prescriptions for reimbursement.
(Source: Affordable Care Act: Questions and Answers on Over-the-Counter Medicines and Drugs, The IRS).


If you have a Flexible Spending Account (FSA)

FSA's are much like HSAs, except you are at risk of losing your contributions by the end of the year. Even so, they can be a good idea if you know how to budget your healthcare expenses. For example, you know the cost of visits to your doctor, plus you estimate you will need a massage every other month to manage chronic neck pain and you know you will be taking a multivitamin and two other supplements to prevent future disease and manage your cholesterol. With that knowledge, you can have pre-tax contributions added to your FSA from your paycheck. If you reach the end of the year and haven’t spent your set-aside funds, your doctor can help you determine if there are pro-active steps you could invest in: for example, additional testing or new glasses.
 

What to do if your insurance doesn't cover your visits with a naturopathic doctor:
Patients are often the most effective advocates for improving insurance coverage of naturopathic services. To learn more about the steps to take please visit this link: calnd.org 

As a patient, I can not say enough good things about Nicole (Weigl) McCarter, ND. She is easy to work with, thoughtful, honest, responsive and open to exploring different treatments. She leaves no corner unturned, and did a wonderful job explaining her diagnosis and how the various systems of the body work together. I have learned so much from her and am healthier having her as an integral part of my health team! If you are considering a more natural approach to chronic illness, look no further

Jamie, Patient

Dr. (Weigl) McCarter was the first doctor to not make me feel like a crazy person when discussing my issues. She was extremely thorough and took her time getting to the root of what was going on. I feel like we fixed and healed my stomach instead of throwing a bandaid over it of meds and more doctors appointments. I finally feel normal after years and years of feeling terrible.

Nikki, Patient

Dr. (Weigl) McCarter's approach to health and wellness matches my health needs more than any other doctor I've worked with. We make plans that address my specific health goals. Over the past 6 months I've seen steady progress. With Dr.McCarter's help, I'm now working to prevent the health issues that I have been struggling with since November. It's remarkable that her plan helped me overcome chronic infections and that I'm now at the prevention stage. Dr. Weigl not only suggests vitamins and supplements, but also plenty of lifestyle habits that help me reach my health goals. I appreciate how open and honest I can be with Dr. McCarter, and how she listens and offers advice in response to my physical and emotional challenges. Thank you, Dr. McCarter!

Aly, Patient

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3200 Middlefield Road Suite D

Palo Alto, CA 94306

(650) 485-2758

Tel: 650.485.2758

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